Account & Data

Delete Your Account

Last updated: October 2026

You can request permanent deletion of your RoamEscape account and the personal data associated with it at any time. This page explains what gets deleted, what we may retain, and how to submit a request.

Delete your account in the app

Or request deletion by email

If you no longer have the app installed, you can ask us to delete your account instead:

What gets deleted

Once verified, we will delete:

• Your account and login credentials
• Your profile information (display name, profile picture if uploaded)
• Your game progress, completion history, and hints used
• Ratings and comments you submitted on games
• Any support correspondence tied to your account

What we may retain

In some cases we may need to retain limited information even after deletion, for example:

• Purchase records: we keep an anonymised record of each purchase (the game, date, amount and store transaction ID) with your account details removed, for tax and accounting. Apple and Google also keep their own transaction records, in line with their policies
• Legal or financial obligations: where we're required to keep records for tax, accounting, or legal compliance purposes

Any data we do retain is kept only as long as necessary and is not used for any other purpose.

Processing time

Deleting your account in the app takes effect immediately. Email requests are processed within 30 days of verifying your identity. You'll receive a confirmation email once your data has been deleted.