Account & Data
Delete Your Account
Last updated: August 2026
You can request permanent deletion of your RoamEscape account and the personal data associated with it at any time. This page explains what gets deleted, what we may retain, and how to submit a request.
How to request deletion
- Email hello@roamescapeapp.com from the email address associated with your RoamEscape account.
- Use the subject line "Delete My Account".
- Let us know if you'd like your account deleted entirely, or just specific data removed.
We'll confirm your identity using the email on file before processing any request.
What gets deleted
Once verified, we will delete:
- Your account and login credentials
- Your profile information (display name, profile picture if uploaded)
- Your game progress, completion history, and hints used
- Any support correspondence tied to your account
What we may retain
In some cases we may need to retain limited information even after deletion, for example:
- Purchase records — Apple and Google retain their own transaction records independently of RoamEscape, in line with their respective policies
- Legal or financial obligations — where we're required to keep records for tax, accounting, or legal compliance purposes
Any data we do retain is kept only as long as necessary and is not used for any other purpose.
Processing time
We aim to process deletion requests within 30 days of verifying your identity. You'll receive a confirmation email once your data has been deleted.
Questions?
If you have any questions about this process or your data, contact us at: